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Welcome to Primo Rentals. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site or making a reservation.
1. Use of the Website
This website is provided for informational purposes and to allow guests to inquire about and book vacation rental accommodations. By using this site, you agree to use it lawfully and not for any prohibited or unauthorized purpose.
We reserve the right to modify or discontinue any part of the website at any time without notice.
2. Booking & Reservations
All reservations made through Primo Rentals are subject to availability and acceptance.
Booking details, including pricing, occupancy limits, house rules, and payment terms, are clearly presented during the booking process and confirmed prior to completion. Guests are responsible for reviewing all reservation details before confirming a booking.
Primo Rentals may list properties that are owned, operated, or supported by trusted partners. Management and operational responsibilities may vary by property.
3. Payments
Payment terms vary by property and booking method. A deposit or full payment may be required at the time of booking, with any remaining balance due prior to arrival.
All payments are processed through secure third-party payment providers. Primo Rentals does not store full payment card details on its servers.
Failure to complete payment according to the stated terms may result in cancellation of the reservation.
4. Cancellations & Refunds
Cancellation and refund policies vary by property and booking channel. The applicable policy will be displayed during the booking process and included in your confirmation.
Guests are responsible for understanding and accepting the cancellation terms before booking. Refunds, if applicable, are processed in accordance with the specific policy tied to the reservation.
5. Guest Responsibilities
Guests agree to:
- Comply with all house rules provided for the property
- Respect occupancy limits
- Treat the property and surrounding community with care
- Follow all local laws, regulations, and ordinances
Guests may be held responsible for damages, excessive cleaning, or violations of house rules.
6. Property Information & Accuracy
We strive to provide accurate and up-to-date information regarding properties, amenities, and pricing. However, descriptions, photos, and amenities are subject to change.
Primo Rentals is not responsible for minor discrepancies or changes that do not materially affect the stay.
7. Third-Party Services & Links
Our website may contain links to third-party websites or services, including payment processors, mapping tools, or embedded media. Primo Rentals is not responsible for the content, policies, or practices of third-party websites.
Use of third-party services is subject to their own terms and policies.
8. Limitation of Liability
To the fullest extent permitted by law, Primo Rentals shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the website or your stay at a property.
Primo Rentals is not responsible for:
- Acts of nature (weather events, natural disasters)
- Utility outages or service interruptions
- Travel delays or cancellations
- Injuries or accidents occurring during a stay, except where required by law
9. Force Majeure
Primo Rentals shall not be held liable for delays, cancellations, or failures to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, power outages, government actions, or other unforeseen events.
10. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Primo Rentals or its licensors and may not be used, copied, or distributed without prior written permission.
11. Privacy
Use of this website is also governed by our Privacy Policy, which explains how personal information is collected and used.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.
13. Changes to These Terms
Primo Rentals reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the revised terms.
14. Contact Information
If you have questions about these Terms & Conditions, please contact us using the contact information provided on our website.